As a Customer Care Coordinator, you’ll provide the highest level of customer support for our clients and the rest of the TTMT360 team through communication, precision, and timeliness. This is an entry level position, you will have extensive training to learn about our exclusive line of speech-generating devices so you can:
- Provide support for clients via phone, video, email and in-house.
- Deliver excellent customer service by troubleshooting with clients to get to the root issue.
- Help review and test our programs to give the best customer experience
If you enjoy helping people and asking questions to get to the root cause of their issue this may be the right position for you!
Key Skills:
- Top-notch customer service skills.
- Excellent problem-solving abilities.
What We Offer:
Our benefits and culture are focused on providing a worklife integration to best support our team. The benefits offered for this role include:
- Work hours are 8:00 - 4:30 M-F for training, flexible scheduling after training!
- Hybrid work from home after 6 months training
- 401k Plan with 3% Employer Contribution
- Generous Paid Time Off - 23 days annually (prorated first year)
- 10 Paid Holidays including a Floating Holiday
- Paid Parental, Adoption, & Foster Care Leave
- Comprehensive Benefits Package - Including Medical, Dental, Vision, & Company Provided Life Insurance
- Voluntary Dependent Care Account & Flex Spending Account
- Voluntary Life Insurance & Disability Insurance Coverages
- Supportive & Collaborative Culture
- Annual performance-based merit increases exceeding national average
- Growing Company with Internal Opportunities
- Training and Education Provided including Professional and Personal Wellness
- Community Involvement
What We Do:
Talk To Me Technologies is a leading provider of Alternative and Augmentative Communication (AAC) Devices, training, and support. Together, we provide a voice for those affected by the communication and physical challenges of autism, ALS, cerebral palsy, Down syndrome, stroke and many other similar conditions.
